RETURNS AND EXCHANGES POLICY

​

For Trinidad and Tobago returns:

If you are unhappy with your order for any reason, you may send it back. That's Vogue will cover the shipping cost to our international suppliers, however you will be required to pay the local courier fee of 30.00 and restocking fee of 50.00 (see return options below). All items must be returned within 30 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s) free return label and the packing slip. If any of these items are missing, processing time will be severely delayed.

​

We recommend trying on both shoes on a carpeted surface to prevent any scuffs or scratches in case you decide to return or exchange them. Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. All shoes, apparel, lingerie and special accessories must also be returned unworn, in the original packaging and with original tags still attached. Please note that final sale merchandise cannot be returned or exchanged. That's Vogue reserves the right to reject (and not return) items that do not adhere to this return policy.

​

That's Vogue offers three return options: (1) free return for That's Vogue e-store credit; (2) return for a refund in the original form of payment (3) free exchange for the same item in a different size (if available).

*Please note that any e-store credit used to pay for an order will be returned as e-store credit and will not be eligible for refund for cash or cheque.

Free return labels will be issued when requested. Returns may be dropped by mutual agreement in a centralized meeting point or you can schedule courier pick-up at TT Post at a cost of TTD30. Please do not return packages to self-serve drop boxes as this will result in delays. Returns dropped at TT Post may result in faster shipping times. TT Post local courier fee is non-refundable.

 

Please prepare the package with a packing slip stating what you would like for your return. If using Postal service, have the package courier to our Returns Department at:

 

Diane Neale c/o That's Vogue

8-1 Conifer Drive

Pine Ridge Heights

Arouca, Trinidad W.I